Here are the answers to some of the most common questions we get here at Mountain FM. If your answer is not found below, click here and send us an email.
Q: How do I submit information for an upcoming community event?
Tell us all about your event, including contact info, by faxing it to us at 403-678-6844 or email to Community Events.
Q: Listen Live (audio streaming) isn't working. I can't hear anything.
Sometimes our streaming provider encounters technical difficulties or internet service providers have glitches. Please try the following before reporting that our streaming is broken:
- Wait 10 minutes and try again
- Make sure you have the latest Windows Media Player software(for Windows or for Mac)
- If you're listening at work, check with your IT department to make sure there are no restrictions on your computer.
- Click here and wait for 5 minutes.
Q: In the past I was always able to access the "Listen Now" feature, however now I cannot. Why?
If you see a blank window appear when clicking Listen Now, then your system is configured to block all ads from being served, thus you are not able to acces the feed. If this is the case, please contact us.
Q: I want to join the Locals VIP Club. How do I sign up?
You can access the registraion page by clicking the orange "Join Now" button at the top right-hand side of the website, or click here to sign up now.
Q: I can't log in to my Locals VIP account. What's my password?
Click here to get your password emailed to you.
Q: How can I earn VIP points and use them to get prizes in the Locals VIP Club?
For all information relating to the Mountain FM Locals VIP Club, please read the FAQS and How To Play sections.
Q: How do I pickup my prize?
Check out the Prize Pickup section for all information.
